I've received an eye exam from this practice. They were kind and attentive to my needs. Unfortunately there is not a large glasses selection. So today Aug 30, I call in asking for them to fax my information over to a place with a bigger selection, but the woman I spoke with on the phone was not very helpful, condescending, and rude. My blood pressure is high now after just getting off of the phone with her. I am disappointed because everything was fine until this phone call only moments ago. I work in a setting where I am the first person whom clients speak. It is so vital that because you are the exposure to the business you treat others with respect no matter the day you're having or a phone call you just got off of. I find it saddening that I can't give the practice as a whole 5 stars because of the woman who decided to act contrary to the high bar that the rest set.
This is the worst office I have ever dealt with. You spend a lot of time sitting in one waiting room after another. And when you have a complaint, no one wants to talk to you. Plus their billing dept is terrible to deal with.
Springfield Eye Associates Inc Moraitis Philip Md is a US Doctor based in Springfield, Massachusetts. Springfield Eye Associates Inc Moraitis Philip Md is located at 3640 Main St #205, Springfield, MA 01107, USA.
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