My husband and I have been going to this particular restaurant for over 16 years. Although that the staff has changed numerous times, we do like going to sit in the bar area where there is excellent staff and attention to you as a guest.
Place an other to go . my order never got put thru. 46 minute late i got to eat. Ask for manager ,he or she was no where to be found. Never again will order from there to bad because i work at the mall as well . lost a good customer for ever.
I went here with my boyfriend yesterday and he ordered the bacon burger and I ordered a crispy chicken wrap. Service here is amazing, our waitress was really nice and very attentive, but the food sucked so bad. (Good thing we paid with a gift card, and we know the waitstaff isn't the problem.) I couldn't eat anything the rest of the day (this was lunch time) and I woke up this morning and my stomach is still hurting, I need to lay down to get rid of the pain. Won't come here again :(
although I will NEVER come back, I want to thank manager TONY for taking care of us when the waitress was clearly not happy to be there and was extremely disrespectful. The FOOD was GOOD as always, but just a suggestion the AC should be at a temperature where its comfortable, it was so cold my children were shivering. also, make sure you guys do monthly trainings on how important customer service is.
I like the food and the restaurant but the waiter was very unprofessional, my bill was 34.00 i gave a a $50 and she said would be back with my change , took forever and when she came back said thanks for the "generous tip" , and just took off , very dissatisfied felt robbed, of course I was going to give her a reasonable tip but the amount was supposed to be my choice not she taking it without my consent. That waiter should be watched by the manager because I know she did it with all her intentions and probably does the same to a lot of guests. I am also going to call and complain directly to the manager because is not about the amount of money is about being taken advantage by someone with no disregard, there should be more respect.
99 Restaurants is a US Restaurant based in Springfield, Massachusetts. 99 Restaurants is located at 1655 Boston Rd, Springfield, MA 01129, USA.
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