Very rude, mean, unprofessional, uncaring employees. I called to seek help for depression related to MS. Kaitlyn immediately overreacted and transferred me to Julia. (I am still a marathon runner, I do everything on my own, I have never had any emergencies related to my disease). Julia then informs me they don't have emergency personnel to help me in case of an emergency. I told her I've never had an emergency related to my disease and I never indicated that to Kaitlyn. Julia then goes on to say that she knows people with MS have bladder problems. I told her I don't have those issues, I can walk independently, drive, etc. I then speak to Jeff Kassis, who was extremely rude to me, yelling at me, stating he can't give me a reason why I can't do therapy, I'm a liability, etc. I feel discriminated against just because I told them I have MS. I feel attacked by these 3 people who all jumped to conclusions about me. Just because someone has MS, doesn't mean they can't do anything. I am appalled at how these employees treat clients, how I was accused of having health problems that I don't have, and it is disturbing that clients seeking help for emotional and psychological problems are treated so rudely.
The detox in spfld, ma is only good for people with no insurance who have no choice but to go to a state funded facility. When I say state funded I mean you will receive minimal services and care and be housed in a run down, extremely uncomfortable facility with overworked and understaffed personnel. There are staff that care and then there is staff that just work there. I understand you can't expect much when your receiving free services. This is just so you what your getting into and what to expect. Some one had to leave a review as it was well overdue. Don't expect any type of luxury what so ever and be ready for minimal care and poor housing conditions especially the unkept bathrooms. I will end this on a good note. I never felt unsafe and they are quick to remove violent or threatening patients. Security is never far. Be blessed and good luck on your journey.
Great staff Devon was so professional
Awesome Place. If you want change ,this is the perfect place to start
Great people and good service
Behavioral Health Network Inc is a US Health facility based in Springfield, Massachusetts. Behavioral Health Network Inc is located at 417 Liberty St #1, Springfield, MA 01104, USA.
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