My daughter came in by ambulance, pregnant and bleeding. They not only made her wait in the waiting room, which on new years eve is a joke, I'm glad an ear infection or a sore shoulder take precedence, we have been waiting over four hours now.........they took blood in the first hour. They did an ultrasound finally in the third hour and now......we're into hour four going on five.....my daughter is starving, she has a three year old at home wondering where her mommy and daddy are......seeing lots of staff passing by the room with their celebratory goodies in hand in and out of the staff only area.....like REALLY PEOPLE......I'm beyond upset, I'm down right livid! Where the hell are the doctors!!!!! My stress levels are rising quickly......
This office is *stellar.* I'm heartened that Mercy cares enough about women to acquire state-of-the-art equipment.
The team came back, wheeling said gurney, filled to the brim with pizzas. I heard snickers from their coworkers, as the 2 wheeling the gurney shared knowing glances with them. As I think of this now, it's surreal in its insensitivity.
My wife gave birth to our 1st child here. And it's been a positive experience overall
The office sent me a letter to remind me to make an appointment. This impressed me. I was able to make an appointment right away.
My husband went in for extreme back pain. We were there on Saturday and again today. On Saturday the staff were very rude and today they were even worse. So sad that we went in to get help and were greeted with such nasty employees. We will never go back to Mercy!
It's impossible to give an overall review for Mercy because it's huge, and some of the medical professionals I've visited aren't affiliated with Mercy; they simply rent office space here. If this is important to you one way or another, be sure to ask before you make an appointment.
There has to be a better way to transport food to its destination. Gurneys aren't meant for this. As a patient here, I don't want to see it. There has to be a service elevator on the premises. Maybe clarify the destination with the pizza deliverer? Unfortunately, this type of thing is the Mercy I've come to know and recognize in many of the other reviews.
I went to Mercy Hospital for a colonoscopy. The first doctor told me there was nothing in my chart. She assured me she would get information from the computer but she did not. She repeatedly asked me for a list of my medications. I realized she needed to know because she would prescribe the appropriate dosage for medication during the procedure and despite her assurances that she would find it in the computer, the staff ultimately secured the information through the pharmacy as they were standing by my bed. The nurse found a vein in my hand, told me she was a pro and inserted a needle. I almost screamed and believe me, I have had blood withdrawn painlessly so I know the difference. Maybe she was thinking of something else. I noticed the doctor had told her to do a blood withdraw on another patient and her response had been, "Oops. I forgot." Oops! Maybe she forgot where the vein was on my hand, too. Thank God my doctor arrived to talk to me before the procedure. At least, I knew I was in safe hands with her because I did not feel safe in a hospital with absent minded nurses and an empty chart. Following the procedure, I prepared to leave the recovery room and noticed my papers were scattered all over the table beside the bed. I asked a nurse if they should be left on the table. She quickly gathered them into a pile and placed them in my chart. Also gave me duplicate copies I had signed that I need to have in my possession. Mercy Hospital is chaos, unorganized and downright scary.
I received a letter with the results the following week, which I appreciated.
Appointment day, I was greeted kindly and seen promptly. In the second waiting room, there's a TV to distract people who are most likely nervous and feel vulnerable in thin pink hospital gowns. There's also coffee, which is a hospitable gesture. It's clean and comfortable. Basically, everything that says "this environment is normal and friendly."
You'll be asked to read the policy regarding insurance payment and 3D imaging. You should familiarize yourself with this relatively new technology before your appointment. It "sees" what outdated images couldn't, thereby saving your life. Basically, in the unlikely event your insurance won't cover the 3D imaging scan, you'll be billed $37. I don't mean to seem preachy; your life is certainly worth this. If this is a hardship for you, I'm almost certain the financial department will work with you.
One thing I thought was somewhat funny at the time, upon reflection, strikes me as incredibly unprofessional. I was drinking a coffee after my appointment at the lobby café, when I saw 2 somber looking hospital employees wheeling a gurney past me, outside. It was slightly unsettling, since I hear about random violence on the news here quite frequently.
The one thing I had an issue with is relatively minor, and came up while we we talking about aging, specifically women and aging. I'm mentioning it because otherwise, she is professional and amazing at her job. She asked me how old I thought she was. It bothered me. It doesn't belong here. As I stated, it was minor, and hopefully she can learn this is inappropriate. We all "open mouth and insert foot" sometimes. This certainly does not take away from the numerous positives I've mentioned.
Again, this is why I'm reiterating that my review is based solely on my experience at the Mercy Medical Center for Mammography, and not Mercy as a whole.
This review refers specifically to Mercy Medical Center for Mammography. I'm quite impressed with their professionalism, caring, and the fact that they offer state-of-the-art 3D imaging.
I was seen within 10 minutes by a technician who was pleasant and friendly. She was professional and empathetic; she was sure to emphasize that if I got a call back, it didn't mean anything dire, and not to stress.
If you need help, leave me a question. Tend to your health 1st, and then the insurance company. But, please; avail yourself of this incredible technology!
Mercy Medical Center is a US Hospital based in Springfield, Massachusetts. Mercy Medical Center is located at 271 Carew St, Springfield, MA 01104, USA.
Please contact with Mercy Medical Center using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Mercy Medical Center opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Hospital in Springfield