Very fast service. In and out in 10 min.
The two woman working the counter were AWFUL!!!This was one hell of a terrible experience. I needed to register a new sled and inquire about a renewal I did by mail which never showed up. I called and asked the woman who answered the phone what documents I would need to bring with me, I repeated it to her to make sure we were on the same page. It all went bad when I arrived. There were two woman sitting at their desks glued to their personal cellphones texting away, I was not greeted and decided to do it myself and said "good afternoon ladies", they looked up and one approached the counter while the other stayed on her phone. I aked to register a sled and she told me I needed the items the woman I spoke to earlier said, then proceeded to tell me I needed addtional proof of sales tax which I had on my bill of sale from a registered dealer. I explained I had just spoke to someone who told me I I didn"t need anything more and this is where it all went bad, her attitude changed from bad to worse and she too great pleasure in being able to tell me I didn't have the proper paperwork and need to get it from the dept of revenue building across the city. I asked the other woman if she told me what to bring and she tried lying until I put her on the spot and she reluctantly said she thought that was all I needed. No I'm sorry or anything, just foul attitude. When I arrive the next day they were both on their phones again, no hello or friendliness whatsoever. She registered my sled and at the last minute perks up and says do you have MSO? She was excited because she thought she could deny me again, but I said yes and she was dissapointed but completed the registration. I asked her to print a copy of my renewal I did by mail which never showed up but my check was cashed and she said she couldnt help me and I had pay $16 for a duplicate. I explained I never got it and she told me she couldn't help me anymore. I calmly told both of them that I felt they were rude and lacked customer service skills and felt they didn't belong in positions that required helping customers.I guess the truth hurts because she demanded that I leave, which I said I would not until I got my renewal and I wasnt paying $16. She called her supervisor who instructed her to process the renewal without a charge, which she did. I appreciate the supervisor taking care of me, they did what should have been done in the first place. When an employee is in a position of power and they derive great pleasure from making your life complicated they should be terminated. How did these two get this job? Why are they still there? Hopefully someone in a supervisory position will see this and look into it so these two don't continue to represent this department is this negative fashion.
Very easy to deal with. Nothing like motor vehicle.
Boat Recreation Vehicle Snowmobile Registration Bureau is a US Local Government Office based in Springfield, Massachusetts. Boat Recreation Vehicle Snowmobile Registration Bureau is located at 101, 1 Federal St, Springfield, MA 01105, USA.
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