I had more then one issue with them- however, this is the DMV so you know everyone has a compliant against the people that work there. Whether it was the wait time or how they felt like they weren't being heard.
I hope that they finally get things organized. Just because the DMV is not the best place to be no matter what- it doesn't mean it has to be the worst.
Organizationally they are bad or were bad - this was before they moved and created a whole new system to work with the public.
With the new set up at their new location- things have gone better. However, I'm still out 50 bucks and the new location didn't want to hear it.
So helpful! They have so much patience and offer assistance with a smile. Best, motor vehicle department,experience ever!
However, my problem dealt with a "lost" check for a fine. The check was chased, but I still got a letter stating if I didn't resend payment that I would no longer be eligible to drive due to a late bill. Obviously I was upset- any reasonable person would be if they were getting charged twice for a bill they already paid- however, there was no one to talk to to my concerns. If you call the number, a computer bot tells you, you can wait a week to schedule an appointment to talk to a real person. This doesn't work when the bill is due before then - again the bill you already paid.
WOW!! I went to renew my license today @ new facility on St James in springfield.. The building is clean. Parking is plentiful. The staff were helpful & courteous. The process was fast. I was in & out in 15 minutes. This experience is so very different from when it was on Liberty street & the lines went out to the parking lot. I'm not sure who to thank , but management & staff should stand up & take a well deserved bow!!!!
It was fast today. I think Wednesday around 1:00 p.m is the best time to go. There was no one behind me in line. In and out the door in 10 minutes. Friendly staff.
Outstanding service. I was warmly greeted at the door and given immediate assistance. The employees are very polite, knowledgeable and friendly. The facility is bright and clean with a very efficient computerized waiting ticket system.
Massachusetts Registry Of Motor Vehicles is a US Local Government Office based in Springfield, Massachusetts. Massachusetts Registry Of Motor Vehicles is located at 1250 St James Ave, Springfield, MA 01104, USA.
Please contact with Massachusetts Registry Of Motor Vehicles using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Massachusetts Registry Of Motor Vehicles opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Local Government Office in Springfield